Operation47 LLC TERMS & CONDITIONS
Last updated [August 1st, 2022]
Agreement to Terms
Operation47 LLC owns and operate this Website. This document governs your relationship with
https://www.gemdiscover.store/ (“Website”). Access to and use of this Website and the products
and services available through this Website (collectively, the "Services") are subject to the fol-
lowing terms, conditions and notices (the "Terms of Service"). By using the Services, you are
agreeing to all of the Terms of Service, as may be updated by us from time to time. You should
check this page regularly to take notice of any changes we may have made to the Terms of Service.
We will not be liable if for any reason this Website is unavailable at any time or for any period.
From time to time, we may restrict access to some parts or all of this Website.
This Website may contain links to other websites (the "Linked Sites"), which are not operated by
Operation47. Operation47 has no control over the Linked Sites and accepts no responsibility for
them or for any loss or damage that may arise from your use of them. Your use of the Linked
Sites will be subject to the terms of use and service contained within each such site.
Privacy Policy
Our privacy policy, which sets out how we will use your information, can be found
at https://www.gemdiscover.store/privacy.
By using this Website, you consent to the processing described therein and warrant
that all data provided by you is accurate.
Prohibitions
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or
distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically
harmful, in breach of confidence or in any way offensive or obscene; hack into any
aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of
any other person's proprietary rights; send any unsolicited advertising or promotional material,
commonly referred to as "spam"; or attempt to affect the performance or functionality of any
computer facilities of or accessed through this Website. Breaching this provision would consti-
tute a criminal offense and Operation47 will report any such breach to the relevant law enforce-
ment authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack,
viruses or other technologically harmful material that may infect your computer equipment, com-
puter programs, data or other proprietary material due to your use of this Website or to your
downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made
available to you on or through this Website remains the property of Operation47 or its licensors
and are protected by copyright laws and treaties around the world. All such rights are reserved by
Operation47 and its licensors. You may store, print and display the content supplied solely for
your own personal use. You are not permitted to publish, manipulate, distribute or otherwise re-
produce, in any format, any of the content or copies of the content supplied to you or which appears on this
Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
We Simplify Your Diamond & Fine Jewelry Shopping by Saving You Time & Money. Our pro-
cedure is straightforward and simple. Tell us precisely what you need, and we will get to work.
Unlike a conventional showroom, we do not restrict your creativity. If you require a unique item,
we will acquire it for you. Most fine jewelry and mountings are purchased directly from the pro-
ducer, eliminating markups imposed by middlemen.
We meet online or in person (by appointment only) in Manhattan's Diamond Tower, located at
580 Fifth Avenue, Lower lobby jewelry offices. New York, NY. 10036, to discuss your needs,
aesthetic preferences, and budget. We source an assortment of exquisite jewelry and gemstones
from our own collections.
To enter into a contract with Operation47, you must be over the age of 18 and hold a credit or
debit card issued by a bank acceptable to us. Operation47 reserves the right to refuse service for
any reason. You represent and warrant that the information you enter on the order form is true
and accurate, that you are an authorized user of the credit or debit card used to place the order,
and that there are adequate funds to cover the cost of the items. All orders are contingent on
product availability and confirmed order price.
Our products consist of diamond jewelry and loose precious stones. Custom jewelry creation,
ring resizing, and other repairs. We collaborate with jewelry wholesalers. If the client selects an
item, the company sends the item straight to the client, but we give the firm customer informa-
tion and send clients an invoice for the items, services and shipping. We also work with dealers,
jewelers , diamond setters.
We perform a normal authorization check on your payment card upon receiving your order to en-
sure there are adequate funds to fulfill the transaction. Your credit card will be charged after the
authorization is granted.
Shipping Policy
Free Domestic, Insured Shipping
All of our domestic shipments in the US are shipped free of charge. Customers can select expedited
shipping methods for a surcharge.
Our international shipments carry a $50 charge and are shipped through FedEx Priority International
service. All shipments are fully insured from the time your package leaves our premises to
the moment you accept it. All FPO, APO, and DPO shipments will be shipped using the United
States Postal Service priority mail service.
International Orders
We accept orders from most international countries. Please note, recipient is responsible for all
customs duties, taxes and fees associated with international shipment.
Signature Required
To protect you against fraud, regardless of the size of your order, all packages require a signature
upon delivery, regardless of any signature waivers you have signed.
Expedited Shipping
At Checkout, we offer a range of options to upgrade your shipping for expedited delivery in time
for a fast approaching special occasion.
Alternate Address
No unfortunately, we do not allow the billing address to be different than shipping address, with
one exception. We understand that jewelry is often bought as a surprise, as such we allow cus-
tomers to have their packages be shipped directly to a FedEx location for pick up. A FedEx loca-
tion of your choice can be selected during the checkout process. A FedEx hold is the most secure
way to receive a package as it requires a direct signature from you.
Jewelry/Gem Box
We know that jewelry is often a gift and we make sure that we send it to you in a box that is
ready to make the moment. Every order comes in a distinctly beautiful box creating that moment
where you each hold your breath before you open it.
Please note:
If a shipped item is returned to us due to your error (typographical or otherwise) or failure to ac-
cept the package (whether you have refused acceptance or not been present to accept), you will
be charged a $40 fee to cover the complete shipping and insurance associated with that failed
shipment. If the shipping address has to be changed after shipping, but while still en route, you
will be charged a $25 fee to cover the incremental cost to us.
Return Policy
We offer a very simple and straightforward 14-day money-back return policy on your purchases.
We will even pay for return shipping on most U.S. orders. Our risk-free return policy allows you
to be confident and at ease when purchasing from us.
Note: Valid only for items returned in their unworn, original condition within 14 days of the
shipping date. For repairs, customers are responsible for shipping costs.
Free Domestic Return Shipping
We believe that if you don't love your order, it shouldn't cost you anything to return your item.
This is why we will pay for return shipping (FedEx 2nd day) on all domestic orders. Simply fill
out the Return request form to start the process. Complimentary return label will only be pro-
vided if the shipment will arrive to us by the 14 days. If not, customers will need to arrange ship-
ping and pay the postage. Only one courtesy return label will be provided to a customer within a
6 month period. International customers will need to return items at their expense. Orders with
multiple gemstones or comparison shopping orders will need to return items at their expense if
all the gemstones within the order are returned.
Note: Customers are responsible for shipping expenses for all repairs.
Returnable Items
You can return ready made in finished form item for a refund except items specified in the non-
returnable items below.
Non-Returnable Items
• Custom Jewelry items, that are hand crafted or designed in CAD based on customer requirements.
• Astrological Jewelry items, gem stones
• Jewelry orders with personally engraved message.
• Gemstones with personalized laser inscriptions.
• Loose gemstone purchases that have been set into jewelry by a third-party jeweler.
• Lab and Natural Diamonds listed as Final Sale.
Exchanges
Only items that are returnable may be exchanged within our 14 day return period. As all our
pieces are made to order, all exchanges are final sale. Subsequently, if an order is returned within
the 14 day return period, and a like for like item is purchased within 6 months of the original or-
der, this new order will also be considered a final sale. Please note that Loose gems are exempted
from our final sale policy on exchanges.
Refund Amount and Method
We offer 100% refund for your order amount less expedited shipping and service charges elected
during purchase. All refunds will be made in the same manner they were received. Payments
from wire transfer will be refunded via check.
Free Ring Resizing
Operation47 offers one free ring resizing within 90 days of your purchase. Simply ship the item
to us and pay for return shipping. Resizing generally takes 3-5 business days. Please note that
this policy is subject to the ring being resizable. There may be an additional charge for resizing a
ring by greater than one (1) full size as we may need to remake the ring.
Terms and Conditions
This policy is subject to certain conditions:
- Items must be returned within the due date specified on the invoice you received (14 days
from the shipment date). Any returns received after this period will not be accepted.
- Items must be returned in their original, unworn, undamaged condition with the original tags
(where applicable) never having been removed - no exceptions.
- Any international package returned without an RA Code may not be accepted.
- Accompanying certificates must be returned. Missing certificates will cause the replacement
cost to be deducted from the refund amount (minimum $125, but can be greater depending on the
certificate or appraisal).
- Accompanying appraisals must be returned. Missing appraisals will cause the replacement cost
to be deducted from the refund amount (fixed $125).
- Operation 47 will not reimburse you for unauthorized shipping expenses incurred. You are responsible for
any charges incurred if you choose to ship the return package through a different
carrier than that which Operation47 provides for. Do not ship returns C.O.D. Please note that in
the event you disregard this condition, Operation47 reserves the right to charge your credit card
for any fees we incur upon receipt of your package.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or war-
ranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by
law Operation47 and its suppliers, content providers and advertisers hereby expressly exclude all
conditions, warranties and other terms which might otherwise be implied by statute, common
law or the law of equity and shall not be liable for any damages whatsoever, including but with-
out limitation to any direct, indirect, special, consequential, punitive or incidental damages, or
damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or
the cost of procurement of substitute goods and services, arising out of or related to the use, in-
ability to use, performance or failures of this Website or the Linked Sites and any materials
posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort,
equity, restitution, by statute, at common law or otherwise.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not
damage our reputation or take advantage of it, but you must not establish a link in such a way as
to suggest any form of association, approval or endorsement on our part where none exists. You
must not establish a link from any website that is not owned by you. This Website must not be
framed on any other site, nor may you create a link to any part of this Website other than the
home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trade marks, images of personalities and third party copy-
right
Except where expressly stated to the contrary all persons (including their names and images),
third party trademarks and content, services and/or locations featured on this Website are in no
way associated, linked or affiliated with Operation47 and you should not rely on the existence of
such a connection or affiliation. Any trade marks/names featured on this Website are owned by
the respective trade mark owners. Where a trade mark or brand name is referred to it is used
solely to describe or identify the products and services and is in no way an assertion that such
products or services are endorsed by or connected to Operation47.
Indemnity
You agree to indemnify, defend and hold harmless Operation47, its directors, officers, employ-
ees, consultants, agents, and affiliates, from any and all third party claims, liability, damages
and/or costs (including, but not limited to, legal fees) arising from your use this Website or your
breach of the Terms of Service.
Variation
Operation47 shall have the right in its absolute discretion at any time and without notice to
amend, remove or vary the Services and/or any page of this Website.
Invalidity
If any part of the Terms of Service is unenforceable (including any provision in which we ex-
clude our liability to you) the enforceability of any other part of the Terms of Service will not be
affected all other clauses remaining in full force and effect. So far as possible where any clause/
sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the
clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified
and interpreted in such a way that closely resembles the original meaning of the clause /sub-
clause as is permitted by law.
Complaints
We operate a complaint handling procedure which we will use to try to resolve disputes when
they first arise, please let us know if you have any complaints or comments.
Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights
and remedies in any other situation where you breach these conditions.
Governing Law/Jurisdiction
This agreement and the transactions contemplated hereby shall be governed by, construed and in-
terpreted in conformity with the laws of the State of New York. Any action seeking legal or equi-
table relief resulting from or connected to these Terms may only be taken in the courts of the
State of New York.
Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and
all preceding and contemporaneous agreements between you and Operation47. Any waiver of
any provision of the Terms of Service will be effective only if in writing and signed by a Direc-
tor of Operation47.
CONTACT US
If you have questions or comments about this Terms and Conditions, please contact us:
Operation47 LLC, info@gemdiscover.store